Bespoke Mechanical Keyboards & Fighting Sticks
Custom-built input devices designed around your style performance needS and brand identitY
shipped worldwide
FAQ
FREQUENTLY ASKED QUESTIONS
Answers to common questions about custom builds, timelines, communication, payment, and shipping.
If you’re unsure about your build, you can contact us through WhatsApp or submit a build request and we’ll guide you through the process.
BUILD AND PRICING
How much does a custom build cost?
Each Mechyz build is created to order, so pricing depends on layout, components, materials, and customization level. After discussing your requirements, we provide a clear estimate before sourcing begins.
Do I need to know exactly what I want before contacting Mechyz?
No. Many clients begin with a general idea or inspiration. We guide you through layout options, switches, materials, and design direction during the consultation stage.
Do you keep components in stock?
Most components are sourced specifically for each project after build confirmation. This allows every keyboard or fighting stick to be tailored around your preferences rather than assembled from pre-stock parts.
TIMELINE AND PAYMENT
How long does a custom build take?
Typical build timelines range between 2–6 weeks depending on customization level, component availability, and shipping times from suppliers. Estimated timelines are confirmed before components are ordered.
When is payment required?
Payment is completed after build specifications and component planning are confirmed. Components are then sourced specifically for your project before assembly begins.
Why is payment required before components are ordered?
Because each Mechyz build is made to order, components are sourced specifically for your project rather than taken from pre-stock inventory. Payment confirms your build slot and allows parts to be ORDERED for assembly.
COMMUNICATIONS AND UPDATES
How will I receive updates during my build?
Progress updates are shared throughout the build process so you always know what stage your project is in. Updates can be provided through WhatsApp or private Discord build tickets depending on your preference.
Do I need to use Discord to follow my build?
No. Updates can be shared through WhatsApp if you prefer. Discord tickets are available as an optional structured update channel for clients who would like a dedicated project space.
Can I contact Mechyz before submitting a build request?
Yes. You can contact us through WhatsApp if you have questions before submitting a build request. We’re happy to help you explore options before starting the process.
SHIPPING AND INTERNATIONAL ORDERS
Do you ship internationally?
Yes. Mechyz ships worldwide. Shipping options and estimated delivery times are confirmed during the build process depending on your location.
Are shipping costs included in the build price?
Shipping costs are calculated separately based on destination and delivery method. These are confirmed before your build is dispatched.
Will I need to pay customs duties or import fees?
Customs duties or import charges may apply depending on your country’s regulations. These charges are the responsibility of the client and are not included in the build price.
How are builds packaged for shipping?
Each build is packaged carefully to ensure safe DOMESTIC & international delivery. Protective materials are used to reduce movement and protect components during transit.
Are shipments insured during delivery?
Yes. All shipments are insured during transit. If damage occurs during shipping, the courier’s insurance coverage applies and we assist clients through the claims process where necessary.
WARRANTY AND SUPPORT
Do you provide support after delivery?
Yes. If you experience any issues after receiving your build, you can contact us and we’ll help troubleshoot and guide you through possible solutions.
Can custom builds be returned or exchanged?
Because each Mechyz build is created to order and tailored to individual preferences, custom builds are not eligible for return or exchange. If you experience a technical issue after delivery, we’re happy to help provide support.
What if a component arrives damaged or stops working?
If a component issue occurs after delivery, contact us and we’ll help assess the situation and recommend the best solution depending on the component and circumstances.
Are builds tested before shipping?
Yes. Every build is tested & SHARED TO CLIENTS before packaging to confirm functionality and overall build quality prior to shipment.